HRM 530-ASSIGNMENT 4



Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.  







Write a six to seven (6-7) pages paper in which you:



Use at least four (4) quality academic resources in this assignment.



Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies



Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training)    



Justify why you selected the training method that you did



Propose two (2) ways to motivate an employee who has no interest in attending a training class



Develop a survey to collect feedback from the employees who attend the training







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